This is an English translation provided for convenience. If there is any difference between the two versions, the Romanian version prevails.
If you are an individual (a consumer within the meaning of OUG 140/2021), we are liable for any lack of conformity that existed at delivery and becomes apparent within two years of delivery. The legal guarantee is free of charge, separate from the manufacturer’s commercial warranty and cannot be limited by it.
EU notice on the legal guarantee
More information on your rights: europa.eu/youreurope/guarantees
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Text of the notice
LEGAL GUARANTEE
Minimum two-year legal guarantee protection for goods sold in the European Union.
Consumers can claim their rights under the legal guarantee of conformity, for example if goods:
- do not match the description;
- do not function as intended.
Sellers are liable for any lack of conformity which existed when the goods were delivered, and which becomes apparent within the legal guarantee period. Sellers in such a situation are required to offer:
- free repair or free replacement;
- in some cases, a price reduction or full reimbursement.
Some countries have a longer legal guarantee period. For second-hand goods, a shorter period may apply, but not less than one year.
For more information on your rights in a specific country, scan the QR code below or ask the seller.
europa.eu/youreurope/guarantees
What to do if you receive non-conforming goods:
- Contact the seller as soon as possible to report the issue;
- Provide proof of purchase, such as a receipt, invoice, or bank statement.
Sellers and producers may also offer commercial guarantees, which apply independently from the legal guarantee. For example, you may see this GARAN label representing a commercial guarantee of durability offered by the producer at no additional cost and covering the entire good.
What you can ask for
- Repair or replacement of the product, as you choose, unless the option chosen is impossible or disproportionately costly, at no cost to you, within a period agreed in writing of no more than 15 calendar days from when you told us.
- Replacement, if the lack of conformity appears shortly after delivery, within 30 days at most.
- A proportionate price reduction or termination of the contract, if repair or replacement is not possible, was not done in time, the problem comes back or it is so serious that it justifies these remedies directly. The contract cannot be terminated for a minor lack of conformity.
A lack of conformity that appears within the first year after delivery is presumed to have existed at delivery unless we prove otherwise. After the two years, you can ask for repair or replacement of products that cannot be used because of hidden defects that appear within the average period of use, under the conditions set by law.
How to tell us
Write to us at office@profipentrusanatate.ro or call 0769 050 850 with the order number, a description of the problem and, if possible, photos. You can also use the Contact page or, if you have an account, “Quotes and returns”. We collect the replaced product at our expense.
Consumables and equipment
The conformity of consumables is judged by their nature, normal use, shelf life and product instructions. The two-year period does not mean that a single-use product or one with a shorter shelf life can be used for two years. For equipment, the manufacturer’s commercial warranty is stated in the warranty certificate that comes with the product.
The legal guarantee of conformity applies to individuals. Legal entities benefit from the warranty against hidden defects under the Civil Code and from the manufacturer’s warranty. The 14-day right of withdrawal is explained separately. Legal basis: Government Emergency Ordinance (OUG) no. 140/2021 on certain aspects of contracts for the sale of goods.
Medical laboratories 
Medical clinics 
Family medicine 
Home care